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Nurse case management: A team approach for better care

September 20, 2024
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Pinnacol’s team of 30 experienced nurses are ready to champion injured worker recovery. They understand the importance of early intervention and proactive care, ensuring employees receive the right care at the right time to return to work and life as quickly and safely as possible.

“Our nurses are experts in workplace injuries, so they know what to look for,” said Christine Sims, Medical Case Management Director. “We like to get in front of an issue before it becomes an issue.”

Working together for employee well-being

Our nurse case managers work seamlessly with our claims representatives and return-to-work consultants to provide comprehensive support throughout your employee’s recovery. 

This collaborative approach ensures a smooth transition back to work and the best possible outcome. Here’s how we do it:

  • Early Intervention: We proactively identify potential issues and intervene early to prevent complications and promote faster recovery.
  • Advocacy: Our nurses are injured workers’ dedicated advocates, working tirelessly to ensure they receive the best possible care and benefits.
  • Collaboration: We work closely with employers, employees, and their medical providers to create a personalized recovery plan.
  • Holistic Approach: We view employees as whole people, addressing not only their physical injuries but also their emotional and social well-being.
  • Specialized Expertise: Our team includes subject matter experts in various roles, including a catastrophic nurse, a discharge planner, and an early intervention and complex medical case manager, ensuring employees receive the most relevant and effective care.

Benefits for employers and employees

The results of our thoughtful approach to employee recovery are tangible:

  • Reduced Claim Costs: Proactive care and early intervention can significantly reduce the overall cost of a claim.
  • Improved Outcomes: Our holistic approach leads to better recovery outcomes for injured workers.
  • Enhanced Satisfaction: Our dedicated team provides exceptional support and guidance, leading to higher satisfaction for everyone involved.
  • Streamlined Communication: We facilitate clear and effective communication between all stakeholders, ensuring a smooth and efficient process.

“We want injured workers to recover successfully, leave their injury in the past, and go on to live a healthy life,” said Sims. 

Experience the Pinnacol Difference

Many carriers contract their nurse case management to outside vendors. Having nurses in house at Pinnacol is a huge advantage. The team is more flexible, more connected, and can handle more claims. 

Pinnacol’s nurse case management team is committed to providing businesses and employees with exceptional support and expertise. We believe in the power of proactive care and a team approach to achieve optimal recovery and health.


Pinnacol Assurance assumes no responsibility for management or control of customer safety activities. Please ensure your business meets the requirements of all federal, state, and local laws, regulations, or ordinances related to workplace safety.

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