Pinnacol provides benefits to thousands of injured workers every year.
This is one of their stories.
Unsure what to expect
When Trinity, a social worker in Fort Collins, injured her finger while assisting a participant at work, she never anticipated the depth of care and support she would receive. Her initial reaction was a mix of concern and frustration.
"I was so bummed that I had to go to the doctor and fill out forms," she recalls, worried about navigating the process correctly and facing potential repercussions.
However, Trinity's experience with Pinnacol quickly eased her anxieties. She was pleasantly surprised when her claims representative reached out to her with a kind and reassuring email.
"It was just checking in to see if I needed anything," Trinity shares, emphasizing the comfort she felt knowing she had a dedicated contact person to guide her through the process.
A system that prioritizes healing
Throughout her recovery, Trinity was particularly impressed by the level of attention and follow-up she received. "The amount of care was different in this workman's comp health care setting," she explains. "I was seeing somebody every week with OT in the middle, and that level of follow-up really helped my brain to prioritize this healing."
This stood in stark contrast to her previous experiences with the mainstream healthcare system, where appointments were often spaced further apart and the level of personal attention felt less pronounced.
Trinity also highlights the "safety net" provided by Pinnacol, who opted to keep her case open even after she reached maximum medical improvement. This gave her peace of mind knowing she could return for additional treatment if needed. "It felt really good for me to know that I can continue to work on this...and still be able to come back if needed," she says.
Trusting the process
Reflecting on her journey, Trinity encourages other injured workers to embrace the process. "Pay attention to your body," she advises. "Pay attention to your doctors. This is a partnership."
She also emphasizes the importance of self-advocacy, urging workers to ask questions and seek clarification whenever needed.
Trinity's story is a testament to the power of compassionate care and personalized support in the workers' compensation process. Pinnacol's commitment to her well-being, demonstrated through proactive communication, consistent follow-up, and genuine human connection, made all the difference in her recovery journey.
Injured workers rate Pinnacol highest
While Trinity's story is just one experience, it's indicative of how injured workers feel about the care they receive from Pinnacol. In fact, injured workers rate Pinnacol as the top-performing workers' compensation carrier in Colorado, based on a 2021 survey administered by the Colorado Division of Workers' Compensation.
Find out more about how Pinnacol puts care to work for Colorado.
Pinnacol Assurance assumes no responsibility for management or control of customer safety activities. Please ensure your business meets the requirements of all federal, state, and local laws, regulations, or ordinances related to workplace safety.
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