Peace of Mind After a Workplace Injury: Kenny's Story

Pinnacol provides benefits to thousands of injured workers every year.

This is one of their stories.

An unexpected injury

Workplace injuries can be a stressful and uncertain experience for anyone. Not only is there the physical pain and recovery process to deal with, but also the financial burden and emotional toll it can take. Kenny Lee, a 65-year-old Colorado native, experienced this firsthand when he was injured on the job.

Kenny, a dedicated and hardworking employee, had never experienced a workplace injury before. While installing Wi-Fi at a job site, he missed a step on a ladder and felt a pop in his knee. "I felt it snap or pop," he recalls. "And I've never been injured my entire life. Ever."

He was immediately taken off the job site and sent to the emergency room. "They told me you've got to leave the job site, you're hurt," he says.

After an MRI revealed a likely tear in his knee, Kenny was directed to a clinic selected by his employer and vetted to ensure it met quality standards by Pinnacol Assurance, his company's workers' compensation insurance provider.

Kenny was understandably worried about his finances, as he needed his paycheck to cover his rent and other expenses. "I needed this week's check to work the full week because all my bills were due," he explains. "So I'm stressing about what I’m going to do."

Recovering with peace of mind

However, Kenny's fears were quickly alleviated when he received a call from a Pinnacol representative. "I get a phone call and this woman, this person was like an angel," he says. "She was so gentle, just eased me through it."

The representative assured Kenny that he would be taken care of.

True to their word, Pinnacol ensured Kenny received his workers' compensation check promptly. "Within an hour. It was there Friday before my rent on Monday.”

Throughout his experience, Kenny has been impressed with Pinnacol's commitment to his well-being. "I have to thank my company for having Pinnacol because they could have had some fly by night insurance company that didn't want to do anything. But so far, I'm getting the best treatment. Everything's just been a blessing."

The right partner

Kenny's story highlights the importance of having reliable workers' compensation insurance and the positive impact it can have on an injured worker's life. Pinnacol Assurance's dedication to providing support, care, and timely assistance helped Kenny navigate a challenging situation and focus on his recovery.

"I'm pretty lucky. Lucky to have the company I work for and lucky they have the insurance that’s making things right."

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Injured workers rate Pinnacol highest

While Kenny's story is just one experience, it's indicative of how injured workers feel about the care they receive from Pinnacol. In fact, injured workers rate Pinnacol as the top-performing workers' compensation carrier in Colorado, based on a 2021 survey administered by the Colorado Division of Workers' Compensation.

Find out more about how Pinnacol puts care to work for Colorado.

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