A Force for Good in Colorado

Pinnacol recently celebrated its 110th year of service to Colorado, which the state created in 1915 to ensure that all in our state have access to high quality, affordable workers' compensation coverage. As I introduce the latest edition of our community report, Force for Good, I'm proud to note that this look at our community impact affirms a simple but profound truth: Pinnacol's success is inextricably linked to the vitality and strength of the Colorado economy and its workforce.

Over the last century, as the state's workforce has grown, expanded, modernized and evolved, Pinnacol too has adapted to meet the needs of Colorado. Today, Pinnacol operates as a community leader and market-leading carrier for both injured workers and employers. We maintain top-rated financial stewardship, we're ranked among the top 2% of property and casualty carriers nationally, and our dedication to the workers who power our economy is unmatched.

Last year, we invested over $1 million to support our communities and the region's workforce, including over $250,000 in grants, donations and scholarships focused on workforce safety, rehabilitation and next-generation talent, alongside more than 2,500 employee volunteer hours dedicated to 104 Colorado nonprofits. Our nationally recognized youth apprenticeship program, the largest of its kind in Colorado, continues to shape the future workforce by providing meaningful career pathways for young people and serves as a national role model in the space.

The evolution from policyholder to member: As we look forward, you will notice a subtle but important change in our language: we are not recognizing our valued customers as members. This transition is more than semantics; it reflects the true nature of Pinnacol's mutual company structure and the unique relationship we share with Colorado businesses. Being a Pinnacol member means you own a stake in the success of Pinnacol. Members are considered partners, translating to distinct benefits.

Unparalleled care for injured workers and member satisfaction: Pinnacol maintains the #1 injured worker satisfaction score in Colorado, nine years running. Our member satisfaction rating is 64, compared to an industry average of 28.

Return to work support: Our programs not only aid recovery but also provide an average of $10,000 in claim savings when used. In 2024 alone, this support saved employers over $6 million.

Category expertise: We support our members with the largest safety team in Colorado and offer support in both English and Spanish (which has contributed to a 23% reduction in injuries over the past decade). We are experts at covering Colorado's riskiest businesses, giving our members and their workers the safety net they deserve, regardless of industry.

Shared success, year after year: Unlike publicly traded companies, we have reinvested $415 million into Colorado workplaces over the last decade through our general dividend program — representing more total dividends than any other carrier in the state.

Fair and competitive pricing: Our prudent financial management and operational excellence — including claim costs that are 10% lower than competitors —ensure we remain a financially responsible choice.

Lower costs, smarter care: We resolve claims 25% faster and at a 10% lower cost than competitors. Our SelectNet provider network saves businesses an average of $2,400 per claim and reduces lost workdays by an average of seven fewer days per claim.

Trusted by agents and our members: Our dedication to service results in an 80%+ renewal rate, with 66% of members staying with us for more than five years.

Thank you for your continued support and partnership as we work together for a safer, stronger, and more prosperous Colorado, ensuring we empower Colorado’s workforce and protect our members.

With warm regards,

John O’Donnell
President and CEO
Pinnacol Assurance